Wednesday:
Me: Hi, Jim. I'm calling about the chair you're reupholstering for me.
Jim: Oh yes. It's taking a little longer than I thought because the frame was loose and I had to take everything apart and put it back together.
Me: (yikes!) Well, we're in no hurry. I just wanted to know when it would be ready.
Jim: I can deliver it Monday.
Me: Monday would be great. Thanks.
SH: What did he say?
Me: He had to do some extra work.
SH: How much is it going to cost?
Me: You heard everything I said.
SH: So you didn't ask? What if he doubles the price?
Me: I think he would have called to ask before doing extra work if he intended to charge a lot for it.
Today:
Me: Hi Jim. I just wanted to check on Monday. Would you prefer a check or credit card?
Jim: I'd rather have a check.
Me: OK. You had told me it would be $185 plus $40 for the delivery. Is that right?
Jim: Oh, just make it $200.
Me: But that's less than you said before.
Jim: Don't worry about it.
3 comments:
That's how to establish customer loyalty. And maybe he's bad at math and didn't want to spend too much time adding it up.
He sounds like a very nice person to do business with! A keeper!
We're just kind folks here!
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