This is how you do it
Me: Hi. We found these movie passes when my husband was cleaning stuff that he brought here from California out of the basement. They were stuck in with the phone bills from 1997 and his stepdaughter's tuition receipts. She graduated ten years ago. Is married. Has a job. He brought them here FROM CALIFORNIA. They're expired. Seven years ago. I know they're expired. But I thought I would ask if there is any way we could redeem them here. I know probably not but I would be really grateful if you would check.
Teenage ticket seller: I don't know. Let me ask the manager.
[Charlie Brown noise]
Ticket seller: OK. Here you are. We changed them for some new ones. Sorry it took so long. [About 90 seconds. This was AMC, BTW.]
This is how you don't do it
At Macy's, where I worked part time over Christmas a few years ago after I was laid off. It is just after midnight. The store is closed. All the other registers are closed. My boss had asked me to stay open until midnight and I had just started to close when a woman shows up and of course as soon as she shows up, four more women show up. At midnight? Really? That's the only time you can shop?
Customer 1: Do you have any of the 15% off coupons?
Customer: I know you do.
Me: Nope. [I'm lying. I do. In theory, it's one coupon per customer and the customer is supposed to bring the coupon, but big deal. We keep a coupon behind the register and if a customer asks us for the coupon, we will use it. But this woman has ticked me off and I am going all Pharisee on her butt.]
Me: The coupon was for yesterday. [I do not smile. It's 12:05. I want to go home.]
She's mad and like I care? I'm working part-time, no benefits, temporary for $9 an hour. What can she do to me? She's getting all pissy with me and so what? Leave if you don't like it.